HAPPYCARROT.CO.UK   TERMS & CONDITIONS

(Nothing stated or implied on this page will affect your Statutory Rights)

CUSTOMER SERVICE AND SUPPORT

Customer Service and Support is available via our Contact Us page
Additional support is at +44 (0)7935 737110

PRICING

All goods offered for sale through our website are priced in Pounds Sterling.

Customs & import duties are not included. The customer is solely responsible for payment of any surcharges. (Please check with your local Customs & Excise office for any duties that may have to be paid). If for any reason these charges are charged back to us, we will deduct these charges from your credit card, you will be notified before we do this.

Our payment method is via PayPal who accept all major credit cards including Visa, Mastercard, and Maestro.

DELIVERY

All in stock orders will be dispatched via Parcelforce within 4 working days. Out of stock orders will be dispatched within 7 working days. If any delay occurs beyond this time frame you will be notified as soon as possible. You will also be given the option to cancel the order with a full refund.

You may email us to get your parcel number, which will allow you to track its progress. Please let us know if you do not receive your item(s).

RETURNS

All orders are carefully checked before dispatch. We will do our best to ensure that you are fully satisfied with your purchase. If the goods are damaged in-transit or faulty, please notify us within 48 hours of receiving them. We request that you then return the goods to us in their original packaging - postage will be reimbursed. On receipt, you will be given the option to have the product replaced at no additional charge, or to have a full refund. This does not affect your statutory rights.

COMPLAINTS PROCEDURE

We take pride in our products and the materials we use are of the highest quality. However, should you need to complain please contact us via our Contact Us page or call +44 (0)7935 737110 and we will do our very best to deal with any complaint to your satisfaction.

OUR PRIVACY POLICY

Happycarrot.co.uk Code of Practice

We conform to the requirements of the Data Protection Act, 1998.
Happycarrot.co.uk is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will only e-mail you news and offers relating to happycarrot.co.uk. You may unsubscribe from this service at any time by following the instructions on the email. We will then remove all information held about you.

We do not store any payment or credit card details.

The personal information, which we hold, will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please email us.

LAW AND JURISDICTION

The Contract shall be deemed to be made in England . All Contracts made between happycarrot.co.uk and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.